Last Updated: August 27, 2026
1. Shipping Policy
Once an order is placed and payment is made on https://womaahandicrafts.com/, you will receive a confirmation email, and our team will begin processing your order immediately.
- Delivery Partners: We utilize pre-decided, reliable local and national delivery services depending upon your location to ship our handcrafted products to your designated address.
- Dispatch: All efforts will be made to initiate the packaging and dispatch process within [e.g., 24 to 48 hours] of successful order placement.
- Tracking and Intimation: You will be notified of the delivery details via email, including the shipping partner’s tracking link, invoice number, and complete order details.
- Identity Verification: The buyer may be asked to verify their identity by the delivery agent before the product is handed over.
- Unavailability of Buyer: In case of your unavailability at the time of delivery, reattempts will be made as per the standard policy of our delivery partner. If the delivery fails after maximum attempts, the product will be returned to us. In such cases, we will initiate the process of order cancellation and refund only after adjusting and deducting the delivery and return shipping charges incurred.
- Serviceable Areas: There is a possibility we may not be able to deliver products to certain geographies due to logistical constraints. In such situations, we will cancel the order, issue a full refund to your original payment method, and intimate you immediately via email.
2. Returns & Exchanges (7-Day Conditional Policy)
We stand by the quality of our handcrafted products. However, if you receive an item that is damaged in transit, defective, or incorrect, Womaa Handicrafts offers a strict 7-day return and exchange window subject to the evidentiary requirements outlined below.
2.1. Return Window All requests for returns, exchanges, or refunds must be raised within seven (7) days from the date the product is successfully delivered to your designated address. Any claims made beyond these 7 days will be automatically rejected.
2.2. Mandatory Evidentiary Requirements (Video Proof) To protect against fraudulent claims and ensure a fair resolution, an unedited, continuous unboxing video is strictly mandatory to process any claim for damage, defect, or receipt of an incorrect item.
To constitute valid proof, the unboxing video must clearly demonstrate the following:
- The original shipping label and the intact, sealed exterior packaging before opening.
- The continuous process of opening the package without any cuts, pauses, or edits.
- The specific damage, defect, or incorrect item clearly visible in the frame immediately upon unpacking.
Claims submitted with photographs alone, or with edited/discontinuous video footage, will be deemed invalid and rejected at our sole discretion.
2.3. Condition of Returned Goods To be eligible for a return or exchange, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all original tags, accessories, and promotional materials intact.
2.4. Handicraft Disclaimer As explicitly stated in our Terms and Conditions, all Womaa Handicrafts products are artisanal and handmade. Minor variations in color, dimensions, texture, or finish are inherent to the crafting process and represent the uniqueness of the product. Such natural variations do not constitute a defect or damage and are not eligible grounds for a return or refund.
2.5. Process for Initiating a Return
- Send an email to order@womaahandicrafts.com within 7 days of delivery.
- Include your Order Number, Full Name, and a brief description of the issue.
- Attach the mandatory unedited unboxing video and any supplementary clear photographs.
- Our grievance and quality assurance team will review the evidence within [e.g., 48-72 hours] and notify you of the approval or rejection of your claim.
2.6. Resolution If your claim is approved, we will provide instructions for returning the item. Upon receiving and inspecting the returned product, we will process your resolution in the form of a replacement (subject to inventory availability) or a full refund to your original method of payment within [e.g., 5-7 business days].